Warranty, Returns and Refunds

Warranty and Returns

Welcome to da-white.com. We pride ourselves in our product quality with strict quality control checks in place.

To provide you with complete peace of mind, we have a 100% satisfied or reimbursed (refund) philosophy and business model.

You like it or get a refund, no question asked and nothing else!

Buy with confidence and enjoy a great shopping experience with da-white.com.

Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays:

1. If you wish to return an item you purchased with us, and to get a refund, please contact and provide the following:

Order number

SKU number or product name

2. Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days.

Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below:

For credit card refunds, please allow between 7-14 business days for the transaction to process.

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account.

For Wallet refunds (store credit), please allow 24 hours for your account to be updated.

Return Shipping Costs & Address

We aim to offer services that will benefit all of our loyal customers.

All of our other worldwide customers can return to da-white.com warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandise Authorization) with the related address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. USA customers will be issued with a prepaid shipping label, and the fee for this will be deducted from the final refund. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.

Please contact our Support Center for further help. We will do our very best to help you.

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